Communication skills SOLVED PAPERS AND GUESS
Product Details: anna university Communication skills SOLVED PAPERS AND GUESS
Pub. Date: NEW EDITION APPLICABLE FOR Current EXAM
Publisher: MEHTA SOLUTIONS
Edition Description: 2018-19
RATING OF BOOK: EXCELLENT
ABOUT THE BOOK
FROM THE PUBLISHER
If you find yourself getting fed up and frustrated with other anna university book solutions now mehta solutions brings top solutions for anna university Communication skills BOOK contains previous year solved papers plus faculty important questions and answers specially for anna university .questions and answers are specially design specially for anna university students .
Please note: All products sold on mbabooksindia.com are brand new and 100% genuine
- Case studies solved
- New addition fully solved
- last 5 years solved papers with current year plus guess
FULLY SOLVED BOOK LASY 5 YEARS PAPERS SOLVED PLUS GUESS
FULLY SOLVED BOOK
DBA 7105 Communication skills
UNIT I COMMUNICATION IN BUSINESS - Systems approach- forms - functions and
principles of communication - management and communication- communication
patterns - barriers to communication - interpersonal perception – SWOT analysis -Johari
Window -Transactional Analysis.
UNIT II NON-VERBAL AND INTERCULTURAL COMMUNICATION - Importance of
non-verbal communication - personal appearance - facial expressions- movement-posture – gestures - eye contact –voice - beliefs and customs- worldview and attitude.
UNIT III ORAL COMMUNICATION - Listening - types and barriers to listening - speaking -planning and audience awareness - persuasion- goals - motivation and hierarchy of
needs - attending and conducting interviews-participating in discussions, debates - and
conferences - presentation skills- paralinguistic features -fluency development strategies
UNIT IV BUSINESS CORRESPONDENCE - Business letter - principles of business writing-memos -e-mails – agendas- minutes- sales letter- enquiries- orders- letters of complaint -claims and adjustments- notice and tenders- circulars- letters of application and résu mé.
UNIT V BUSINESS PROPOSALS AND REPORTS - Project proposals- characteristics and
structure- Project reports – types- characteristics,-structure-Appraisal reports –
performance appraisal, product appraisal- Process and mechanics of report writing-visual aids- abstract - executive summary- recommendation writing- definition of terms.
1. Books by courier
2. Delivery in 5-7 days
3. Courier india only
4. Rating of product : largest selling