Operations & Supply Chain Management

MBA, Semester – II
Unit
Contents
Sessions
1
1.1 Introduction to Operations Management (OM): Definition, Evolution from production to operations management. Manufacturing trends in India, Services as a part of OM, Operations as a key functional area, OM a system perspective, functions of OM, challenges and current priorities of OM.
1.2 Quality: Definitions, Dimensions of Quality, Customers view and Manufacturer's view, Concept of Internal Customer, Overview of TQM and LEAN Management, Cause effect diagram (Ishikawa Fish Bone Diagram), Basic Concepts of Kaizen, 5S, Quality Circle.

2
Operations Processes
2.1 Process Characteristics in Operations: Volume Variety and Flow. Types of Processes and Operations Systems - Continuous Flow system and intermittent flow systems

2.2 Process Product Matrix: Job Production, Batch Production, Assembly line and Continuous Flow, Process and Product Layout

2.3 Service System Design Matrix :Design of Service Systems, Service Blueprinting

3
3.1 Production Planning & Control (PPC): Role and Functions
3.2 Demand Forecasting: Forecasting as a Planning Tool, Forecasting Time Horizon, Sources of Data for forecasting, Accuracy of Forecast, Capacity Planning
3.3 Production Planning: Aggregate production Planning, Alternatives for Managing Demand and Supply, Master Production Schedule, Capacity Planning - Overview of MRP, CRP, DRP , MRP II
3.4 Production Control: Scheduling, Loading, Scheduling of Job Shops and Floor Shops, Gantt Charts

4
4.1 Inventory Planning and Control: Continuous and Intermittent demand System, concept of inventory, need for inventory, types of inventory - seasonal, decoupling, cyclic, pipeline, safety. Implications for Inventory Control Methods.
4.2 Inventory Costs: Concept and behaviour of ordering cost, carrying cost, shortage cost.
4.3 EOQ: Basic EOQ Model - EOQ with discounts
4.4 Inventory control: Classification of material - ABC Analysis -VED, HML, FSN, GOLF, SOS.
(Numerical expected on Basic EOQ, EOQ with discounts & ABC), Inventory turns ratios, Fixed Order quantity Model - Periodic Review and Re-order Point

5
5.1 Supply Chain Management: Definition, Functions of SCM, Evolution from Physical distribution to Logistics to SCM, Physical Goods and Services Perspectives. Generalized Supply Chain Management Model - Key Issues in SCM – Collaboration, Enterprise Extension, responsiveness, Cash to Cash Conversion,
5.2 Supply chain integrated framework: Resource base to end customers- Product/service value flow, market accommodation flow, information flow, cash flow.