SERVICES MANAGEMENT SOLVED NOTES EBOOK CHAPTERWISE Copy
SERVICES MANAGEMENT SOLVED NOTES EBOOK CHAPTERWISE
Product Details: LOGISTICS AND SUPPLY CHAIN MANAGEMENT SOLVED NOTES EBOOK CHAPTERWISE
Format: EBOOK DOWNLOAD IN FEW HOURS
Pub. Date: NEW EDITION APPLICABLE FOR Current EXAM
Edition Description: 2018-19
Pages : 220+
RATING OF EBOOK: EXCELLENT DOWNLOAD IN FEW HOURS
- DOWNLOAD EBOOK WITH NOTES CHAPER WISE
PREVIEW OF CHAPTERS SYLLABUS
SERVICES MANAGEMENT
Description
1. Service Operations Management, the Service Concept, Importance of Services in the Economy, Nature/Characteristics of Services
2. Service Strategy and Market Positioning, Services Planning
3. Delivering Services on the Web, Role of Internet in Services, Cost Drivers, Internet Service Design
4. New Service Development and Process Design, Innovation, Design and Tools
5. The Service Encounter, Service Experiences, Creation and Evaluation
6. Service Quality and Customer Loyalty
7. Creating a Service Culture
8. Performance Measurement in Services
9. Service Process Analysis
10. Yield Management and Capacity Management in Services
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