Principle and Practices of Management

MrVenu Gopal was the section officer in charge of a large administration section. There were 10 typists above 50 years of age and one zerox machine operator. Though the type writers had been discarded and personal computers purchased, the typists were not in a position to use computers and were manually entering the incoming and outgoing letters in inwards and outwards registers. The staff had become redundant. Though there was not much work load of photocopying of letters, the photocopier machine remained out of order and there was no work for operator.
There was a rate contract for the repairs and maintenance of photo copier machine but the mechanic was hardly visiting the office for repair work. Mr. Gopal and his section were under fire because of inefficiencies in maintaining the records and pending typing works. He was not able to keep his staff engaged and all were indulged in other unproductive activities. Because of ban in recruitment, other operational sections were starving for additional staff.

Answer the following question.
Q1. As a boss of MrVenu Gopal, what steps should have been taken by you to streamline the activities?

Q2. Discuss how and where the administration has failed to keep the staff engaged?