Total Quality Management
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Total Quality Management SOLVED PAPERS AND GUESS
Product Details: Bharathiar University Total Quality Management SOLVED PAPERS AND GUESS
Format: BOOK
Pub. Date: NEW EDITION APPLICABLE FOR Current EXAM
Publisher: MEHTA SOLUTIONS
Edition Description: 2021-22
RATING OF BOOK: EXCELLENT
ABOUT THE BOOK
FROM THE PUBLISHER
If you find yourself getting fed up and frustrated with other Bharathiar University book solutions now mehta solutions brings top solutions for Bharathiar University Total Quality Management book contains previous year solved papers plus faculty important questions and answers specially for Bharathiar University .questions and answers are specially design specially for Bharathiar University students .
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FULLY SOLVED BOOK LASY 5 YEARS PAPERS SOLVED PLUS GUESS
TOTAL QUALITY MANAGEMENT
SYLLABUS
UNIT I
Total quality management – Concepts – Quality management in retrospect – Evaluation of quality approaches – Basic elements of TQM. Accelerating use of TQM – The continuous improvement process – International trend in continuous improvement process – Service quality vs. Product quality. Total Quality: Value and Differential advantage
UNIT II
Pillars of Total quality management – Strategic thinking and planning, the starting point for total quality – Total quality policy and deployment guidelines – Total quality approaches – Leadership for TQM. Attitude and involvement of top management, Organizational implications.
UNIT III
Total quality models – Enablers for total quality – Quality responsibilities – Achieving total commitment to quality – Information and customer – Strategic information system – Strategic quality management.
UNIT IV
Quality education and training quality process, Quality system – Quality measurement system including the tools of TQM – Quality planning – Quality information feedback – Internal customer conflict – Customer retention and problems.
UNIT V
Strategic choice of markets and customers maintaining competitive advantage – Designing process and products for Quality – TQM and ISO 9000 – Auditing for TQM – TQM in service – TQM in education – The leverage of productivity and Quality – Pitfalls in operationalising Total Quality
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