LIS14102 MANAGEMENT OF LIBRARIES AND INFORMATION CENTRES

LIS14102 MANAGEMENT OF LIBRARIES AND INFORMATION CENTRES–

LIS14102

UNIT CONTENTS

1 Library Management and Administration- Library Management, Library Administration and Management, Development of Management thought.

Management schools of thought - Bureaucracy management school, Principles of scientific management, Classical school of Management, Other Principles of Management, Human Relations School, Decision theory school, System theory school, contingency theory school, Management thought and Indian Insight. Management new concept - Introduction, Merits

BACHELOR OF LIBRARY & INFORMATION SCIENCES

of the system, Demerits of the system, MBO’s Relevance to libraries. Performance

Appraisal(PA) - Objective of PA, Purpose of PA, Characteristics of a good performance

appraisal System, Types of Performance appraisal, Measurement of Performance Appraisal,

Performance Standards, Why Performance Appraisal System in LIS Centers. TQM in

Libraries - What is TQM, Benefits of TQM, How to achieve total Quality Management,

Abstracts to Implementing TQM. Participative Management - Components of Participative

Management, Participative Management in Libraries and Information Centers, Advantages

and Disadvantages of Participative Management. Conflict Management-Conflicts in

Libraries, Identifying Conflict in Libraries, How to solve Conflicts.

2

Principles of Management and Administration- Concept of Management, Library

Management, Library Organization and Library Administration, Library Administrations &

Management, Principles of Management, Different Schools of Thoughts, Elements of

Management and Their Application in a Library.

3

Essentials of Total Quality Management in Academic Settings TQM- Total Quality

Management (TQM) - Characteristics, Understanding Total Quality -The 5 Ps, Need for

TQM in Academic Libraries, Benefit of TQM for Academic Libraries, Barriers for TQM

Implementation. TQM for Library and Information Services - Quality Control, Quality

Assurance, Total Quality Management, Quality of Working life (Qwl), Quality network,

Quality instruments, Quality Circles, Quality Management. A’s of Quality in Libraries -

Accessibility, Availability, Applicability. C’s of TQM - Commitment, Competence,

Continuous Improvement, Culture, Customer Focus, Customer Service, C’s of Customer

Service. E’s of TQM - Efficiency, Economy, Effectiveness, Empowerment. L of TQM,

Leadership M of TQM: Measurement. Ps of total Quality in Libraries - Pride of

workmanship, performance Measures, Performance Indicators, Performance dimension,

Performance evaluation, performance Standards. Ts of TQM - Trust, Team, Training,

Techniques. Top Management Internet Quality Audit .Conceptual Framework of TQM in

Academic Libraries - Definition and Characteristic of TQM, Quality in Academic Libraries,

Measurement of Quality or performance, Performance Measures, benchmarking,

Performance Appraisal. Objective, Principles and Elements of TQM, Continuous

Improvement, Customer Focus, process Improvement, Employee Involvement, Leadership,

Empowerment, Defined System, Trust, Commitment, Education and Training, Organization

Learning, Job Satisfaction, Social Relation, Innovation, Data and Information, Customer

Relationship Management (CRM).

Library Services and TQM - TQM in service Organization, Library as services

Organization, need for implementing TQM in Libraries, Poor quality of working life, An

agenda for implementing TQM in Libraries, Dimensions of Library Service Quality, Quality

and Library Effectiveness, Measuring Quality, Classifying and defining Customers and

Stake Holders, customers focus, Developing Human Resources in Libraries, Library

Leadership, Communication, Culture Transformation, Quality Improvement Tools.

4

Library Finance : Budgeting and Accounts- Sources of Finance for an Academic Library -

Self financing, Fees and Fines, Self-Paying Education. Budget Formulation - Types,

Methods of Financial Estimation, Foundations for creating a budget, justifying a budget,

foundations of cost analysis. Library budgeting - Objectives, Budget techniques, Line-item

Budget, Lump-sum Budget, formula Budget, Performance Budget, Programme Budget,

Planning programming Budgeting System, Zero-Based Budgeting (ZBB) Problems in ZBB,

Tips for Successful Budget Making, Ideal Budget. Organization structure and Human

Resources - principles of Structuring, Library organizational structures, Organizational

chart, Staffing Pattern of a Library, Qualification of Library staff. Human resources

Development - Need of HRD, Components of HRD.

5

Library Authorities, Committees and the use of Information Technology in Library

Management- Management Bodies in Libraries - Meaning of Authority, Need for authority,

Structure of Authority, kinds of Authority, Limits of Authority, Delegation of Authority and

Power of Authority. Library Authority - University Library Authority, College Library

Authority, Public Library Authority, Special Library Authority. Library committee -

Advantages of a committee, Qualities of the Members of Library Committee, Need for

library committee, Kinds of Library Committee, Duties and responsibility of library

committee, Power and function of Library committee, Library committee meeting,

BACHELOR OF LIBRARY & INFORMATION SCIENCES

Librarian’s Report. Committee in different types of Libraries: Public Libraries, university

Libraries, Special Libraries. Library Rules - Contents of Rules and Regulations, Library

rules in different type of libraries. Information technology and library management -

Management Information System (MIS), characteristics of Management Information

Systems, Types of MIS, Advantages of MIS, Management Information System for Library

and Information Managers, Users, Use, Use time, Collection, Services, Personal.